FAQS


How can I shop from DOGHOUSE?

All online payments are via Paypal.

Our main online fashion shop is supported by ASOS Marketplace. You can see our full collection and shop it here.



What type of shipping to you use?

Uk orders are sent via Recorded Delivery. International orders are sent via Standard Airmail. If you require International Signed For delivery, please contact us before making your purchase to arrange this.



How much is shipping?

Shipping charges are automatically calculated when you purchase through ASOS Marketplace.

Uk: £3.00     Europe: £3.50     Outside Europe £5.00


Shipping for Giclée Prints: Flat rate £6.00



When will I receive my order?

After making your purchase you will receive an email from us to notify you of the dispatch date for your order.

Uk orders should arrive within 3 working days from date of dispatch but can take up to 15 working days.

Orders to Europe should arrive within 7 working days but please allow up to 25 working days for delivery.

Orders outside Europe should arrive within 10 working days but please allow up to 25 working days for delivery.



Do you offer postage discounts for multiple orders?

At present ASOS Marketplace only allows you to purchase one item at a time. If you are interested in buying

multiple items please contact us to arrange postage discounts: shop@doghouseprint.com



How do I know which t-shirt size to order?

Each product page comes with a ‘Sizing & Care’ tab. Simply measure a t-shirt you already own and go with the size that best corresponds to your measurements.



Is online payment safe?

All payments are made securely and safely through Paypal. Please visit www.paypal.com for more details.



Do I need a Paypal Account to order?

No. Once you are transferred to Paypal to complete payment, you have the option of paying using all major credit and debit cards.



What printing methods do you use?

Our  garments are printed using silk screen print and DTG (Direct To Garment) digital print. Each screen printed garment has been printed by hand. Each DTG printed garment is individually printed, placed and checked by hand. This is what makes every DOGHOUSE garment totally unique.



What Care instructions should I follow to look after my garment?

All garments are machine washable and we recommend washing at 30 degrees. Iron on reverse and never directly over the print.



What Care instructions should I follow to look after my Fine Art Print?

These are a few suggestions to help you care for your Giclée print.

-Artwork should be framed and displayed under glass to protect the image from the environment.

-Avoid exposure to direct sunlight, high heat and humidity.

-When cleaning the glass, do not spray cleaner directly onto the glass as this could cause the cleaner to inadvertently run under the edge of the frame.



What is your Returns Policy?

Returns will only be accepted within 14 days from date of invoice and if your item is found to be faulty. Returns will not be accepted for ordering the wrong size or style. Please view our size guide to ensure you get the best fit.

If you think your item may be faulty, please contact us at shop@doghouseprint.com within 14 days from date of invoice with details of the fault. We will be happy to resolve the problem and if necessary offer you a full refund (excluding any P&P costs).




If you have any questions not answered above, please contact info@doghouseprint.com.



 
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